
Originally Posted by
Suppressed Poet
Noted. Not defending Solkren or even me, but do you have any idea how difficult it is to change consumer behavior to use self automation tools? There is a significant segment of the population that absolutely hates dealing with phone IVRs, self serve kiosks, AI chat, and even many in-app service functions. Remember back when Amazon piloted delivery via drones and they found people beat them with bats & fired shotguns? AI will take over almost everything but it will take time for the population (especially Xenials and older) to widely adopt to changes.
Also, my job is relationship management for large sized B2B in merchant services. It’s financial services and part of a huge sized FI, but I’m not a retail banker. Think of Simutronics taking credit cards, except my clients are hospitals & government. Without sounding pompous, my job isn’t being replaced by AI anytime soon. And when it does, I have a side hustle with real investments. I’ll be fine.