I think you're forgetting one major thing; Google thinks up ways to solve major problems while also making a buck.
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http://www.bbc.co.uk/news/technology-25880738
Quote:
Google X projects have many inspirations and many starting points. But Mr Teller says not one of them has started from the conventional business question: "How can we make a tonne of money?" That is, he explains, because these ideas are about huge, transformative, disruptive change, not the marginal, incremental change of a conventional business.
Don't worry about it. You are just about the last person on these boards I take seriously anyway.
Oh, I know that. And thank god, I'm not the Customer Service rep, she just shared this with me 'cause I asked her what had her laughing so hysterically.
I don't think the guy got a damn one of these. Probably the most he got was a call from a manager who diplomatically told him he's full of shit.