I also don't understand why the GM didn't just give her official title. What's the big deal? Oh right, Crime has already used up his yearly allotment of assists so he doesn't need to know anything.

I also wonder exactly how long Crime has been around and how many total assists/reports he has done? Like, if it isn't typical for him to report so much but he's had a really bad past 90 days. It sure is easy to imply someone is a whiner by saying "You've assisted/reported 60 times in 90 days" then it is to say "You've been a customer for 10 years and you've used assist/report 60 times during those 10 years."