I would like to thank GM Haliste for helping me out, I always seem to get her for some reason. Also, like to the thank the anonymous voice who I think is Wyrom, always understanding and the customer service is excellent. Honestly, over all the people I talk with through customer support i.e. the shitty Mazda dealership, Microsoft Tech Support, shitty Landrover dealership, shitty AMC movies, shitty American Express CS, shitty Metro in general, and shit in general the customer service in Simu has been amazingly top notch. Thanks guys. Cheers.