So you're not really being honest with them?
What I mean by sandbox is the game in it's entirety, I wouldn't be asking this if it were not for the base subscription rate that is equal to if not more than AAA games. People also play these games for different reasons, all of which come with that monthly subscription. You are also not being honest about the story possibilities that are always geared towards the same players nor the community which can be one of the most toxic communities during these stories. I won't begin to touch on what has been written as lore and what actually happened with these stories in the past.
These events offer nothing to the subscription player that is unwilling to open their pocket book (more like their retirement savings). Even the biggest of them all, Ebon Gate, has become a cash grab. Over the past few years the treasure system has become less and less useful as the game currency, silvers, no longer has value. The real currency must be purchased beyond that of the game subscription, making the leveling an even more tedious train to nowhere than it has ever been. The ding at 100 offers nothing.
My comment about staff isn't harsh, it's honest. I will give two examples of many that could be mentioned. The first I would mention is how the guru position has been handled in River's Rest, the position has been abandoned. There has not been an OOC meeting in years while towns like Cyciger (spelling) have them. There has been no interaction for years, which used to be a highlight of that town under multiple guru's over the decades. The last scheduled OOC meeting the GM backed out of because they knew there was going to be some difficult questions asked.
The second example is with the hidden changes and the outright lies over the confluence. I won't add much else to this subject other than the very rude responses given by staff to those customers voicing their concerns. So again I will say that the current GM staff should be ashamed of the direction they are taking this as well as their extremely poor customer relations.
Me personally, I'm done. Not because I'm bitter but rather because I would prefer remembering the game for what it was than remembering it for what it has become.