This is how you know we as humans have too much free time on our hands, to lose your shit over seeing a service dog in a restaurant.
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Wow. As a guide dog user IRL, I must say I have never gotten that strong of a reaction to my guide dog being in a restaurant. I wonder if she'd flip out as much if the dog were for a blind person instead of it being a PTSD service dog?
The worst reaction I got was at a Japanese restaurant - the host initially wanted me to tie my guide dog to a post outside. After speaking to a manager we got seated with no issue. Most often people don't even realize my dog is there as I often try to sit in booths and have my dog sit under the table in the booth so he is out of the way.
Dog is almost definitely 1000x cleaner than her shitty kids.
I'm not defending the loud woman in that video however, an animal that gives emotional support does not qualify to be a service animal and is not covered under ADA law allowing it to accompany individuals with disabilities into all public areas and buildings.
https://www.ada.gov/service_animals_2010.htm
I wish it was otherwise.
I wonder if it's a religious/Muslim thing. My dad uses Dial-A-Ride a lot to get to the VA, and their Muslim drivers always freak out whenever his dogs bark or come to the door.
If the person has PTSD, it is covered as a service animal.
"Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. "
There are also state laws that add to, but do not take away from, the definition of a service animal.
Because really, all dogs are emotional support for their owners. If anyone claims otherwise, they shouldn't own dogs at all.
They are only allowed to ask two questions and cannot demand any documentation. If you answer the exact phrase that the dog is trained to calm during an anxiety attack due to PTSD, that is completely covered and they cannot, under Federal law, disallow the service animal. Either way, PTSD is specifically mentioned as one of the conditions for a service dog.