Revalos
10-26-2009, 06:35 PM
I bought an all-in-one Lexmark printer back in early 2007 when my scanner broke and the cost of ink cartridges for my old ass printer were too high and it has been a workhorse for most of the applications I need.
So, before I went to Iraq back in December of last year I had some excess Staples rewards credits that I used towards buying a 2 pack of ink high capcacity cartridges (one B&W, the other one color) but didn't get around to installing them until last Thursday night around 9PM since I still had a tiny bit of red ink in the old cartridge and could print shit I didn't care about anyway but it had finally run out.
I installed the two cartridges and got the error that the B&W one was incorrect, so I got on Lexmark's website and started a chat session to see if there was any troubleshooting I could do. We went through a couple different things to see if it would work and it just kept giving the same error.
I just kind of figured I'd need to go get another damn $20 cartridge at the end but I stuck it out and lo and behold the rep gave me a control number and said that they'd ship out a new B&W high capacity cartridge free of charge by Next Day UPS.
I was floored. What company would be willing to do that with A) no recepit even showing I had bought the cartridges, B) the fact that printer was waaaaay out of warranty and I had no receipt for that either, and C) I only had to chat online with no verification of identity or credit card info.
Suffice it to say, I'm a Lexmark customer for life now. That is the way to treat a customer...no bullshit, helpful assistance through the website outside of office hours. I'd recommend them to anyone.
So, before I went to Iraq back in December of last year I had some excess Staples rewards credits that I used towards buying a 2 pack of ink high capcacity cartridges (one B&W, the other one color) but didn't get around to installing them until last Thursday night around 9PM since I still had a tiny bit of red ink in the old cartridge and could print shit I didn't care about anyway but it had finally run out.
I installed the two cartridges and got the error that the B&W one was incorrect, so I got on Lexmark's website and started a chat session to see if there was any troubleshooting I could do. We went through a couple different things to see if it would work and it just kept giving the same error.
I just kind of figured I'd need to go get another damn $20 cartridge at the end but I stuck it out and lo and behold the rep gave me a control number and said that they'd ship out a new B&W high capacity cartridge free of charge by Next Day UPS.
I was floored. What company would be willing to do that with A) no recepit even showing I had bought the cartridges, B) the fact that printer was waaaaay out of warranty and I had no receipt for that either, and C) I only had to chat online with no verification of identity or credit card info.
Suffice it to say, I'm a Lexmark customer for life now. That is the way to treat a customer...no bullshit, helpful assistance through the website outside of office hours. I'd recommend them to anyone.