kookiegod
03-06-2009, 09:06 PM
This just amused me, they make a pricing error on a Vizio 32 inch LCD and they actually expect me to take it laying down, and this last rep (its in reverse order) wanted to to place an order.
Others got screwed too, a lot.
Just annoying, I'm sure it WAS an error, but in sales, if i ever quoted it wrong, i'd back it up, and take the heat from the boss and gain a long term customer and defacto sales rep pushing me for sticking to what I promised.
I just was amused by their arrogance.
~Paul
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<laugh>
I don't need to do anything dear.
http://www.buydakota.com/product_info.php?products_id=718
I can get it for $399.00 here.
$447.00 @ walmart.com
$529.00 @ sears.com
You are overpriced now.
As I said in my initial letter, I didn't expect you to do anything, and you have proven me right, and how ARROGANT to say, I request you to contact Sales Department at their toll free number 1-888-782-3355 and place a new order.
Why exactly should I? Your company screwed me over with their bait and switch technique, and offered me nothing but a TV far over list price.
Needless to say, I'm going to distribute this email thread far and wide to my company,blogs, my workgroups, facebook, and more because of how badly i feel your company, and YOUR arrogance personally has offended me.
I'd bid you good day, but that would be an empty sentiment. I hope in this economy its still easy to replace a customer, than to appease one that is now feeling rather PISSED ON and PISSED OFF.
Paul
- Hide quoted text -
On Fri, Mar 6, 2009 at 4:04 PM, US_CAG_Customer_Care <US_CAG_Customer_Care@dell.com> wrote:
Dear Mr. Jenney:
Thank you for your response.
The price for the LCD is not $99.
The correct price for the LCD $599.00.
You need to order the LCD for the correct price.
If you need any further assistance, please reply to this email I shall be more than happy to assist you.
Thank you for choosing Dell.
Respectfully,
Leela_Gajam
Email Case Number 26522634
Customer Care Specialist
ABO Customer eCare
Dell Inc.
We Care for Customers: http://www.Dellcustomercare.com
CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message.
If responding to us, please use the *REPLY* Function of your email program in order to Keep the SAME SUBJECT of our response otherwise Your message may be delayed or lost.
Original Message Follows: ------------------------
Hmmm, this is a little unclear... I request you to contact Sales Department at their toll free number 1-888-782-3355 and place a new order.
Is that at the advertised price or the list price?
If the former, I will, at the latter, no thanks.
In any case, though I thank you for providing a thoughtful apology.
Cordially,
Paul
On Fri, Mar 6, 2009 at 6:27 AM, US_CAG_Customer_Care <US_CAG_Customer_Care@dell.com> wrote:
Dear Mr. Jenney:
Thank you for contacting Dell.
I understand your concern regarding the order cancellation. I will be glad to assist you further.
Please accept my sincere apology for the difficulties you have encountered as the order was canceled with out any information. I assure you that your situation is not indicative of the quality of service Dell strives to provide every customer.
This is not the service standard to which we hold ourselves accountable at Dell.
Mr. Jenney, I cannot apologize enough for the lacking experience you have had with our service support.
We realize that only our future interactions can restore your confidence in us completely, but I want to assure you that your experience is unusual. Dell's intention is to provide every customer with an experience that is both satisfactory and enjoyable.
I request you to contact Sales Department at their toll free number 1-888-782-3355 and place a new order.
I am so sorry you did not have the opportunity in this experience to receive the full potential of Dell's industry leading quality support services.
Thank you for taking time from your busy schedule to let us know how we can do better for you and all of our customers.
Thank you for choosing Dell.
Respectfully,
Leela_Gajam
Email Case Number 26522634
Customer Care Specialist
ABO Customer eCare
Dell Inc.
Original Message Follows: ------------------------
No offense, that answer reeks of 'Oh well, tough luck, we really don't need you as a customer."
Well, lots of companies find out the hard way that losing a customer is a lot easier than gaining a new customer, esp. when they feel bait and switched.
1) Order item. No indication anywhere on the order form it was subject to cancellation.
2) Confirmation of order
3) Rescheduled shipping date
By now, I felt the order has been accepted, processed, and just waiting to ship.
Then a boiler plate cancelllation, no apologies, nothing to at all make the customer feel anything but ripped off. Look, I been a long time customer, I got 2 XPSs, and a Inspirion laptop in my office, bought numerous Dell's for my employees over the years, and this is the first time I am upset enough with Dell to just remove you as a vendor, and post all this on all my blogs I visit, and industry publications, esp. since it wasn't even a consumer deal, it was published in your Small Business section.
And all I can get back is a one line response which simply sounded insincere. I really hope you will take this up the chain and do something before my faith is
completely gone in your company.
Cordially,
Paul
On Wed, Mar 4, 2009 at 7:39 AM, US_CAG_Customer_Care <US_CAG_Customer_Care@dell.com> wrote:
Dear Paul,
Thank you for contacting Dell Online Customer Care.
I apologize for the inconvenience caused. Your feedback has been taken and will continue to be seriously considered in our ongoing endeavors to improve services.
Sincerely,
Rohit Sachdeva
Rep ID 107041
Dell Online Customer Care
http://support.dell.com
Original Message Follows: ------------------------
Definitely not impressed with the order cancellation, price error or not, would have built up a lot of customer goodwill by fulfilling them, even at a loss, I would have been impressed with your company's integrity.
Now, I'll shop at Best Buy, or somewhere who stands behind their word.
<shrug>
Good luck in your furture endevours.
~Paul
Others got screwed too, a lot.
Just annoying, I'm sure it WAS an error, but in sales, if i ever quoted it wrong, i'd back it up, and take the heat from the boss and gain a long term customer and defacto sales rep pushing me for sticking to what I promised.
I just was amused by their arrogance.
~Paul
-----------------------------------------------------------------
<laugh>
I don't need to do anything dear.
http://www.buydakota.com/product_info.php?products_id=718
I can get it for $399.00 here.
$447.00 @ walmart.com
$529.00 @ sears.com
You are overpriced now.
As I said in my initial letter, I didn't expect you to do anything, and you have proven me right, and how ARROGANT to say, I request you to contact Sales Department at their toll free number 1-888-782-3355 and place a new order.
Why exactly should I? Your company screwed me over with their bait and switch technique, and offered me nothing but a TV far over list price.
Needless to say, I'm going to distribute this email thread far and wide to my company,blogs, my workgroups, facebook, and more because of how badly i feel your company, and YOUR arrogance personally has offended me.
I'd bid you good day, but that would be an empty sentiment. I hope in this economy its still easy to replace a customer, than to appease one that is now feeling rather PISSED ON and PISSED OFF.
Paul
- Hide quoted text -
On Fri, Mar 6, 2009 at 4:04 PM, US_CAG_Customer_Care <US_CAG_Customer_Care@dell.com> wrote:
Dear Mr. Jenney:
Thank you for your response.
The price for the LCD is not $99.
The correct price for the LCD $599.00.
You need to order the LCD for the correct price.
If you need any further assistance, please reply to this email I shall be more than happy to assist you.
Thank you for choosing Dell.
Respectfully,
Leela_Gajam
Email Case Number 26522634
Customer Care Specialist
ABO Customer eCare
Dell Inc.
We Care for Customers: http://www.Dellcustomercare.com
CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message.
If responding to us, please use the *REPLY* Function of your email program in order to Keep the SAME SUBJECT of our response otherwise Your message may be delayed or lost.
Original Message Follows: ------------------------
Hmmm, this is a little unclear... I request you to contact Sales Department at their toll free number 1-888-782-3355 and place a new order.
Is that at the advertised price or the list price?
If the former, I will, at the latter, no thanks.
In any case, though I thank you for providing a thoughtful apology.
Cordially,
Paul
On Fri, Mar 6, 2009 at 6:27 AM, US_CAG_Customer_Care <US_CAG_Customer_Care@dell.com> wrote:
Dear Mr. Jenney:
Thank you for contacting Dell.
I understand your concern regarding the order cancellation. I will be glad to assist you further.
Please accept my sincere apology for the difficulties you have encountered as the order was canceled with out any information. I assure you that your situation is not indicative of the quality of service Dell strives to provide every customer.
This is not the service standard to which we hold ourselves accountable at Dell.
Mr. Jenney, I cannot apologize enough for the lacking experience you have had with our service support.
We realize that only our future interactions can restore your confidence in us completely, but I want to assure you that your experience is unusual. Dell's intention is to provide every customer with an experience that is both satisfactory and enjoyable.
I request you to contact Sales Department at their toll free number 1-888-782-3355 and place a new order.
I am so sorry you did not have the opportunity in this experience to receive the full potential of Dell's industry leading quality support services.
Thank you for taking time from your busy schedule to let us know how we can do better for you and all of our customers.
Thank you for choosing Dell.
Respectfully,
Leela_Gajam
Email Case Number 26522634
Customer Care Specialist
ABO Customer eCare
Dell Inc.
Original Message Follows: ------------------------
No offense, that answer reeks of 'Oh well, tough luck, we really don't need you as a customer."
Well, lots of companies find out the hard way that losing a customer is a lot easier than gaining a new customer, esp. when they feel bait and switched.
1) Order item. No indication anywhere on the order form it was subject to cancellation.
2) Confirmation of order
3) Rescheduled shipping date
By now, I felt the order has been accepted, processed, and just waiting to ship.
Then a boiler plate cancelllation, no apologies, nothing to at all make the customer feel anything but ripped off. Look, I been a long time customer, I got 2 XPSs, and a Inspirion laptop in my office, bought numerous Dell's for my employees over the years, and this is the first time I am upset enough with Dell to just remove you as a vendor, and post all this on all my blogs I visit, and industry publications, esp. since it wasn't even a consumer deal, it was published in your Small Business section.
And all I can get back is a one line response which simply sounded insincere. I really hope you will take this up the chain and do something before my faith is
completely gone in your company.
Cordially,
Paul
On Wed, Mar 4, 2009 at 7:39 AM, US_CAG_Customer_Care <US_CAG_Customer_Care@dell.com> wrote:
Dear Paul,
Thank you for contacting Dell Online Customer Care.
I apologize for the inconvenience caused. Your feedback has been taken and will continue to be seriously considered in our ongoing endeavors to improve services.
Sincerely,
Rohit Sachdeva
Rep ID 107041
Dell Online Customer Care
http://support.dell.com
Original Message Follows: ------------------------
Definitely not impressed with the order cancellation, price error or not, would have built up a lot of customer goodwill by fulfilling them, even at a loss, I would have been impressed with your company's integrity.
Now, I'll shop at Best Buy, or somewhere who stands behind their word.
<shrug>
Good luck in your furture endevours.
~Paul