Service Industry "RANT" Thread

[Back]

This is a thread for people in the service industry to just blow off steam about bad experiences... because you really should not blow off to a customer or talk to a fellow employee about them while they are still in your establishment.

A little background on me. I tried a “service industry” job when I was young. 17, in fact, at a decent hotel. After ONE day I knew it was not for me so I quit that same day. I prefer doing something as an occupation that has very limited customer interaction. In fact, I’d much rather do my own thing without ANY customer interaction.


Anyway... I find myself being on the front lines of service... restaurant industry, for a great place. My duties include marketing, but I have to do other things when my staff pulls a “sick day” which pisses me off because I have a lot more to do. I have to Host and Bartend and run food and bus. So you can imagine my frustration at not dealing with getting people in the door. If you come in my door I try my hardest to make you feel at home.

Then on a day when I am short staffed I get an email that the service sucked.

[Kuyuk]

oo sick burn.

[Back]

oo sick burn.

Yeah. All over a fuck up by the back of the house that I did not handle properly in the front.

Our molten cake came out like a muffin. They complained but ate it. I totally missed apologies and taking it off their check.

So, basically I’m ranting about how I fucked up and got called on it with an email to the owner.

Serious business.

[Kyra231]

This is a thread for people in the service industry to just blow off steam about bad experiences... because you really should not blow off to a customer or talk to a fellow employee about them while they are still in your establishment.

A little background on me. I tried a “service industry” job when I was young. 17, in fact, at a decent hotel. After ONE day I knew it was not for me so I quit that same day. I prefer doing something as an occupation that has very limited customer interaction. In fact, I’d much rather do my own thing without ANY customer interaction.


Anyway... I find myself being on the front lines of service... restaurant industry, for a great place. My duties include marketing, but I have to do other things when my staff pulls a “sick day” which pisses me off because I have a lot more to do. I have to Host and Bartend and run food and bus. So you can imagine my frustration at not dealing with getting people in the door. If you come in my door I try my hardest to make you feel at home.

Then on a day when I am short staffed I get an email that the service sucked.

I can't even begin to put into words the shitastic experiences people have given me. Frigging entitlement syndrome bastards with their 'My insurance PAYS for you to do xxx as many times as I want in a row so you have to.' have to top my list.

Fuck you moron, it doesn't.

[Back]

I can't even begin to put into words the shitastic experiences people have given me. Frigging entitlement syndrome bastards with their 'My insurance PAYS for you to do xxx as many times as I want in a row so you have to.' have to top my list.

Fuck you moron, it doesn't.

What kind of insurance plan is that and how much is it?

[Allereli]

I was a valet during college. It was a great job, good exercise and sometimes a lot of fun. In between the BMWs, Rolls Royces and Porsches, there would be these old fucking nasty Volvos (sometimes a Caddy) covered in pet hair with such a nasty stank it was unbearable. People: if your car interior looks like your dog, it smells like it, too.

[MotleyCrew]

After seventeen years in the restaurant industry, don't even get me started.

[Stanley Burrell]

Most people ask me (even people I don't know, they just randomly go up to me for real) and speaketh:

"But Stanley, what for did you not like to wake up at 4:30 in the morning and get headbutted by horses while carrying 100 pound bags of limestone all day and sprinkling it over equestrian urine? And cleaning up horseshit from sunrine to sunset?"

And I respond with:

"Because, grasshopper, it took time out of my ninja training. As you have no doubt guessed, horses are used by samurais, the arch nemesis of ninjas."

Also, the horses never said thank you. And seriously, horses will headbutt you in the nads, even if you're a girl. I guess that's better than if a horse kicks you, especially in the tender bits, but, to be honest, I very seldom walked in back of almost all of the horses (except for the few hands-down peaceful ones, usually old as crap) unless I absolutely had to. And I'd do a ninja roll so I'd be immune to all damage.

Horses are big and scary.

[Mighty Nikkisaurus]

Yeah. All over a fuck up by the back of the house that I did not handle properly in the front.

Our molten cake came out like a muffin. They complained but ate it. I totally missed apologies and taking it off their check.

So, basically I’m ranting about how I fucked up and got called on it with an email to the owner.

Serious business.

What kind of cooks/chefs are employed that they'd send out something that was crap? I mean, yes, you did fuck up but whoever thought it was okay to send something sub-par to the customer certainly did too.

In any case, I can identify with the shithole that the service industry can quickly become, especially in regards to restaurants. Though thankfully I don't have to deal with too much in the kitchen, some "complaints" customers have had are absolutely ridiculous (i.e. there is broccoli in this cheddar and broccoli soup!!!)

[iJin]

I positively hated working in the restaurant industry. It doesn't help when your boss is a complete prick, and the costumers are high-end old white people that think roses sprout from the ground after they've stepped on it.

I like people, I honestly do. But sometimes, they just do the most stupidest shit that not even I can comprehend.

[Drakefang]

Yeah try managing in a grocery store that is well known in the industry for customer service. Talk about getting walked on...at least as much as a restaurant, but I agree service industry isn't for everyone. Those that stick with it tend to have developed mechanisms to deal with the public. However, there are always the asses who push and push until you want to poke them so hard in the middle of their chest that they whimper and wheeze.

13 years in grocery retail here...and the service levels are drop drop dropping due to tight budgets and labor constraints...soo not helping the customers stay happy.

[Kyra231]

What kind of insurance plan is that and how much is it?

Heh I think it's every damn one of them if you have the frame of mind to treat medical staff like shit because you have THE INSURANCE!!11!!

[Liagala]

10 years of 500+ customers a day, every last one of them before they've had their first cup of coffee in the morning. You want stories? I got stories.

Edit:
http://forum.gsplayers.com/images/reputation/reputation_neg.gif Service Industry... 02-24-2009 01:48 PM no stories plz

...? That's what the thread is about. No one's making you read it.

[Stanley Burrell]

http://forum.gsplayers.com/images/reputation/reputation_neg.gif Service Industry... 02-24-2009 01:48 PM no stories plz

...? That's what the thread is about. No one's making you read it.

Someone is jealous of your ass's tappableness, which I can't find a picture of for the last two months. Bah.

I too received a violent, racist, horrible threat from a cowardly anonymous reputation-giver in this thread. What the fuck, people? Look:


http://forum.gsplayers.com/images/reputation/reputation_pos.gif Service Industry... 02-24-2009 10:30 AM If ninja rolls make you immune to all damage then eating O'Charley's rolls makes me a freakin sherman tank! ~ Anticor

Grrrr.

[diethx]

Fuck, I love O'Charley's rolls. They're so sweet and buttery, and adding MORE butter nomnomnom. I'm hungry.