PDA

View Full Version : Another billing error?


Scott
11-29-2004, 08:06 PM
Dear Scott,

Simutronics made a change in our billing database on Tuesday, November 23rd which resulted in the failure to bill on your last
invoice any of the additional subscriptions such as Premium, Platinum, The Fallen or extra character subscriptions for your
account, XXXXXXXX.

We will bill these additional subscriptions on Wednesday, December 1st. The basic subscription that was already billed will not be billed again on Wednesday. Please check both the billing history on our website at http://www.play.net/playdotnet/account/billing_history.asp as well as your bank or credit card statements to verify that we only billed you $14.95 for the basic subscription.

We apologize for this error and hope that it does not cause you any additional inconvenience. If you have any questions, please contact us at billing@simutronics.com.

Sincerely,

Chris Metzener
Customer Service Manager
Simutronics Corporation


Is this just me or did every premium/plat get this?
LilHellcat
11-29-2004, 08:07 PM
I got it too hehe.
Soulpieced
11-29-2004, 08:08 PM
Is there really any benefit to being premium now? Seriously.
SpunGirl
11-29-2004, 08:13 PM
They've done that to me before too. Should at least get a free alteration for the inconvenience.

-K
Parkbandit
11-29-2004, 10:19 PM
Originally posted by SpunGirl
They've done that to me before too. Should at least get a free alteration for the inconvenience.

-K

What inconvenience? You know the amount of your monthly bill. In fact, you were able to keep your money in the bank gaining interest for their mistake.

You should send them the interest you earned.

:smilegrin:
SpunGirl
11-30-2004, 06:38 AM
Yeah, right. I authorize them to bill my checking account at a certain time every month and for a certain amount. They should do it right, dammit. It can't be that hard.

-K
Shari
11-30-2004, 11:23 AM
I retract the statement I made in one of my various posts last week about PB being cool.

That being said, I got the letter too. Makes me glad I cancelled my second account the other day. :D
SpunGirl
11-30-2004, 11:24 AM
Originally posted by Jesae
I retract the statement I made in one of my various posts last week about PB being cool.



OOooh, burn. :lol2: Just kidding, :heart: PB sometimes.

-K